1. Introduction
At CS Gaming Hub, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to premium memberships, digital products, or any paid services offered through our website.
We encourage you to review this policy carefully before making any purchases. By purchasing services or products from CS Gaming Hub, you agree to the terms of this Refund Policy.
2. Products and Services Covered
This Refund Policy applies to the following products and services:
- Premium Memberships: Access to exclusive content, guides, and features on our website.
- Digital Products: Downloadable guides, e-books, or other digital content related to CS2 gaming and skin trading.
- Coaching Services: One-on-one or group coaching sessions for CS2 gameplay improvement.
- Consultation Services: Expert advice on skin investments or trading strategies.
Please note that free content and services on our website are provided "as is" and are not subject to refunds.
3. Refund Eligibility Criteria
To be eligible for a refund, the following criteria must be met:
3.1. Premium Memberships
- Refund requests must be submitted within 14 days of purchase.
- The membership must not have been used extensively (defined as accessing more than 25% of premium content).
- Monthly membership fees are non-refundable once the 14-day period has passed.
- Annual memberships may be eligible for a prorated refund after the 14-day period, at our discretion.
3.2. Digital Products
- Refund requests must be submitted within 7 days of purchase.
- You must not have downloaded or accessed more than 25% of the digital product.
- You must provide a valid reason for dissatisfaction with the product.
3.3. Coaching and Consultation Services
- If the service has not yet been delivered, you may request a full refund up to 48 hours before the scheduled session.
- If you cancel within 48 hours of the scheduled session, a 50% refund will be issued.
- Once a coaching or consultation session has been delivered, it is not eligible for a refund.
- If a session is significantly interrupted due to technical issues on our end, we will offer a rescheduled session or a partial refund.
4. Non-Refundable Items
The following purchases are not eligible for refunds under any circumstances:
- Purchases made using promotional codes or significant discounts (more than 50% off).
- Bundled products where individual components have been partially used or accessed.
- Services that have been fully delivered as described.
- Products or services clearly marked as "non-refundable" at the time of purchase.
5. Refund Process
To request a refund, please follow these steps:
5.1. Submit a Refund Request
Send an email to refunds@csgaminghub.com with the following information:
- Subject line: "Refund Request - [Order Number]"
- Your full name and email address associated with the purchase
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Order confirmation or receipt (if available)
Alternatively, you can fill out the refund request form available in your account dashboard.
5.2. Review Process
Upon receiving your refund request, we will:
- Confirm receipt of your request within 2 business days.
- Review your request to determine eligibility based on the criteria outlined in this policy.
- Verify your purchase history and usage of the product or service.
- Communicate our decision regarding your refund request within 5-7 business days.
5.3. Refund Processing
If your refund request is approved:
- Refunds will be processed to the original payment method used for the purchase.
- Processing time may vary depending on your payment provider:
- Credit/debit card refunds typically take 5-10 business days to appear on your statement.
- PayPal refunds are usually processed within 3-5 business days.
- Bank transfers may take 7-14 business days to process.
- You will receive a confirmation email once the refund has been processed.
6. Partial Refunds
In some cases, we may offer partial refunds based on the following considerations:
- The extent to which the product or service has been used.
- The time elapsed since the purchase date.
- The nature of the dissatisfaction or issue with the product or service.
- The value of the components already used in bundled offerings.
The decision to issue a partial refund and the refund amount is at the sole discretion of CS Gaming Hub.
7. Cancellation Policy
For subscription-based services, such as premium memberships:
- You may cancel your subscription at any time through your account settings.
- Cancellation will take effect at the end of your current billing period.
- No refunds will be issued for the remaining days in your current billing period after cancellation.
- For annual subscriptions, early cancellation may result in a prorated refund, determined on a case-by-case basis.
For scheduled services, such as coaching sessions:
- Cancellations made more than 48 hours in advance will receive a full refund.
- Cancellations made within 48 hours of the scheduled service will receive a 50% refund.
- No-shows or cancellations after the scheduled start time are not eligible for refunds.
8. Exceptions
We understand that exceptional circumstances may arise. CS Gaming Hub reserves the right to make exceptions to this policy at our discretion. Examples of exceptional circumstances may include:
- Serious illness or medical emergency (documentation may be required).
- Technical issues on our end that significantly impair the use of our products or services.
- Incorrect or misleading product descriptions on our website.
- Service outages that prevent access to purchased content for extended periods.
If you believe your situation warrants an exception, please provide detailed information and any supporting documentation with your refund request.
9. Chargebacks
We encourage customers to contact us directly with any issues before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in:
- Termination of your account.
- Restriction from future purchases.
- Additional fees or penalties as permitted by law.
If you have concerns about a charge, please contact our support team first to resolve the issue amicably.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
The policy that applies to your purchase is the policy that was in force at the time of your purchase.
11. Contact Information
If you have any questions about our Refund Policy, please contact us at:
